SMS Terms

ExploreMenus Order Alerts · Last updated November 11, 2026

Program

ExploreMenus Order Alerts is a text message program run by ExploreMenus for restaurants that take orders on exploremenus.com and for their customers. Every message starts with "ExploreMenus:". There are no marketing or promotional texts in this program.

  • Restaurant owners and staff get alerts about their restaurant's orders: new orders, orders that have not been acknowledged, abandoned carts, failed card payments or printing, customer feedback, and scheduled sales reports.
  • Customers get texts about their own orders, such as a secure link to pay for an order placed by phone with the restaurant.

How you opt in

  • Restaurant staff: a manager adds your mobile number in the restaurant's ExploreMenus notification settings. We then text you once asking you to confirm. Alerts start only after you reply YES.
  • Customers: tick the optional, unticked text message box at checkout or in your account profile, or ask the restaurant to text you a payment link. We then text you once asking you to confirm. Texts start only after you reply YES.

Agreeing to texts is not a condition of any purchase.

Message frequency

Message frequency varies. Staff alert volume depends on the restaurant's orders and settings; customer texts depend on your orders.

Cost

Message and data rates may apply. ExploreMenus does not charge for these texts.

Help and opting out

  • Reply HELP for help.
  • Reply STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END or QUIT) to stop all ExploreMenus texts to your number. We will send one final message confirming you are unsubscribed.
  • Reply START to resubscribe after opting out.
  • Customers can also turn texts off in their account profile. Staff can ask their manager to remove their number.

Carriers

Carriers are not liable for delayed or undelivered messages. Supported carriers include the major US wireless carriers; service may not be available on every carrier or device.

Support

Email [email protected] or visit exploremenus.com. Restaurant staff can also contact their restaurant's ExploreMenus manager.

Privacy

See our Privacy Policy. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.