Privacy Policy
ExploreMenus ("ExploreMenus", "we", "us") runs an online ordering service at exploremenus.com for independent restaurants. This policy explains what information we collect when you order food, create an account, or work at a restaurant that uses ExploreMenus, how we use it, and the choices you have.
Information we collect
- Contact and account details: your name, email address, mobile phone number, delivery address and password (stored only in hashed form).
- Order details: what you order, from which restaurant, pickup or delivery time, special instructions, tips, coupons and gift card or student account use.
- Payment information: card payments are processed by the restaurant's payment processor. We keep only limited details such as the card type, the last four digits and a token issued by the processor. We do not keep card security codes.
- Text message consent records: if you agree to receive text messages, we record your phone number, what you agreed to, the wording you were shown, the date and time, and the page, IP address and browser you used. We also record when you opt out.
- Technical information: IP address, browser type, pages visited, and cookies needed for your cart and sign-in to work.
How we use information
- To place, prepare, deliver and support your orders, and to send you receipts and order-related messages.
- To send restaurant staff the order alerts and reports they asked for.
- To run, secure and improve the service, prevent fraud, and meet legal obligations.
- To send you email news or offers only where you have agreed to it. You can unsubscribe from marketing email at any time.
How information is shared
- With the restaurant you order from, so it can prepare and deliver your order.
- With service providers that work for us, such as payment processors, our text message and email providers, and hosting. They may use the information only to provide their service to us.
- For legal reasons, when required by law or to protect the rights, safety and property of our users, restaurants or ExploreMenus.
- In a business transfer, such as a merger or sale of assets, subject to this policy.
We do not sell your personal information.
Text messages (SMS)
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties.
The only exception is the text message provider that delivers our messages, which handles your number solely to deliver messages you agreed to receive.
Texts are optional and never a condition of ordering. Reply STOP to any message to opt out, or HELP for help. Full details are in our SMS Terms.
How long we keep information
We keep account and order records for as long as your account is active and as needed for accounting, tax and legal purposes. Text message consent and opt-out records are kept for at least five years.
Your choices
- Update your name, email and phone number in your account profile.
- Turn text messages off in your account profile or by replying STOP.
- Ask us to access, correct or delete your information by emailing [email protected]. We may need to keep some records for legal reasons.
Security
We use reasonable safeguards, including encrypted connections, to protect your information. No system is perfectly secure.
Children
ExploreMenus is not directed to children under 13, and we do not knowingly collect their personal information except through a parent or school account set up by an adult.
Changes
We may update this policy. The date at the top shows when it last changed.
Contact us
Email [email protected].